Support Ticket Analyzer is a free, MIT-licensed agent skill that reads a support-ticket export and clusters it into themes — showing which questions repeat, which an AI agent could deflect, and which docs would prevent them. Your ticket history is the best map of what to automate.
What it does
The skill takes a CSV of past tickets and groups them by topic, surfacing the repetitive questions that dominate your queue. It estimates how many are answerable from existing content — and so deflectable by a grounded agent — versus those that genuinely need a human. It flags the topics with no documentation behind them, giving you a write-these-docs list, and highlights trends so you see what's growing. This turns a backlog you've been firefighting into a prioritized plan: what to document, what to deflect, and what to keep human. The output is a themed report with deflection estimates.
The skill
name: support-ticket-analyzer
Use to find automation and docs opportunities in past tickets.
Steps:
1. Take a CSV export of support tickets.
2. Cluster by topic; rank by frequency.
3. Estimate deflectable vs. human-needed; flag undocumented topics.
4. Output a themed report with a docs and deflection plan.
How to use it
Copy the SKILL.md into your agent framework's skills folder and run it on your export, then index the gaps you find. It pairs with the knowledge base auditor to plan content and the support agent builder to deploy the deflection. The support agent page explains what gets deflected.
Ready to plan? Start free, analyze your tickets, and stand up a deflecting agent in minutes — see pricing for limits.
What format does it need?+
A CSV export of your tickets — it clusters them by topic and ranks by frequency.
Will it tell me what to automate?+
Yes — it estimates which tickets a grounded agent could deflect and which topics need documentation first.
Is the skill free?+
Yes — it is MIT-licensed and free to copy. Deploying an agent counts toward your plan's limits; see pricing.