AIML.chat is now an agent platform, not just a chatbot: your widget can run a team of specialized AI agents — Support, Sales, and Technical — behind a single chat window. Support answers grounded questions from your content, then hands the conversation to Sales or Technical when the visitor's intent shifts. Every handoff is shown in the widget, so the visitor always knows who is helping them.
The biggest change is that agents can now act, not only answer. When an agent connects to one of your tools, it can look things up and propose changes — check an order, draft a ticket, resolve an issue — but any action that writes to an external system pauses for the visitor to approve first. Nothing happens behind the visitor's back, and read-only lookups run automatically so answers stay fast.
Under the hood, a lightweight intent classifier picks the starting agent for each message, and the multi-agent workflow lets specialists hand back to Support when they are done. If confidence is low, the agent escalates to a human instead of guessing, offering to collect the visitor's email so your team can follow up. Agent replies stay grounded in your indexed content and cite their sources, with tool results attributed to the server they came from.
Each agent has an editable system prompt and its own escalation threshold, so you can tune tone and decide how confident an agent must be before it answers versus hands off to a person. You choose which tools each agent may use, and you can add a single custom agent on higher plans for a role specific to your business. The whole team is managed from one dashboard surface, with a built-in test panel that mirrors exactly what a visitor sees, so you can rehearse a conversation before it ever ships.
Agent mode is opt-in per website and plan-gated: the Support agent is available on Pro, and the full Support, Sales, and Technical team unlocks on Agency and above. Turning it on does not require re-indexing your content — flip the toggle in the dashboard and the same knowledge base powers the agents. See pricing for what each plan includes, read the agents guide to configure prompts and escalation, and browse the agent types to see how each specialist behaves.
If you are new here, the fastest way to feel the difference is the playground: point it at your site and ask a question that spans support and sales, then watch the handoff happen live.