AIML.chat gives marketplaces an AI agent grounded in your policies, seller guides, and help center — answering both buyer and seller questions with cited sources, 24/7, so two-sided support volume stops scaling linearly with your community. One agent, both sides of the market.
The two-sided support problem
Marketplaces carry double the support load: buyers asking about orders, disputes, and refunds, and sellers asking about onboarding, fees, payouts, and policy. All of it is documented across your help center and seller guides, but neither side will dig for it and slow answers erode trust on both sides. An AI agent indexes that content and answers in the moment, with a citation to the exact policy or guide, so the answer is accurate and the user keeps transacting — at any hour and in any language.
Deflect both sides, spot the friction
The analytics dashboard shows what buyers and sellers ask most — a clear map of where your policies confuse people and where onboarding breaks down. When the agent can't help, it captures contact details or escalates. Connect your order or seller system over MCP and the agent can look up an order or a payout status, with human write-confirm before any change touches a transaction.
Built for community scale
Index your help center, policies, and seller docs; embed one script tag; re-crawl on a schedule as rules change. Compare approaches below, then read the e-commerce use case for the storefront-side details.
| Approach | Serves | Citations | Order lookups |
|---|---|---|---|
| Separate FAQs | One side at a time | n/a | No |
| AIML.chat agent | Buyers and sellers | Yes | MCP, with approval |
| Generic chatbot | Scripted | No | No |
Can it serve both buyers and sellers?+
Yes — it answers from all the content you index, so buyer policies and seller guides are both covered, each cited to its source.
Will it touch a transaction on its own?+
No. Via MCP it can look up an order or payout, but any write action requires human approval first.
Is there a free plan?+
Yes — 100 messages a month and one website on the free tier. See pricing for higher limits.