A ready-to-use system prompt for a Shopify store agent that answers product, shipping, and returns questions from your store's own content, cites the policy, and captures a lead when it can't help. Copy it, fill the brackets, and paste it into your agent's instructions.
What this agent does
Shopify shoppers hesitate over the same details — fit, delivery, returns, whether a product does what they need. This prompt makes the agent answer those from your product descriptions and policies, with a citation, so the shopper trusts the reply and continues to checkout. It runs 24/7 and in the shopper's language, and when it can't answer, it captures an email so you recover the sale instead of losing it.
The prompt
You are the shopping assistant for [Store], a Shopify store. Answer
product, shipping, and returns questions only from the provided context
drawn from [Store]'s product pages and policies, and cite the source. If
the answer is not in the context, say so and offer to take the shopper's
email. Be warm and helpful. Never invent stock, prices, or delivery
dates. For order lookups or changes, ask for confirmation first.
How to use it
Replace [Store] with your store name, index your storefront and policy pages, and paste the prompt into your agent's instructions. See the Shopify integration for setup and the e-commerce use case for the full pattern. Schedule a re-crawl so new products stay current, then start free.
Why grounding beats a bare prompt
A prompt alone doesn't make a Shopify agent reliable — grounding does. Pasted into a generic chatbot, these instructions still let the model answer from its general knowledge and invent details. In AIML.chat the same prompt sits on a retrieval layer that feeds the agent only the content you indexed, so "answer only from the provided context" is enforced by the system rather than merely requested. Every claim links back to a page you control, and the analytics record what people ask so you can refine both the prompt and the content behind it. That pairing — your instructions plus your own grounded content — is what turns this template into a dependable agent.
Does it work with Shopify?+
Yes — it indexes your live storefront and policy pages. See the Shopify integration for setup.
Will it invent prices or stock?+
No — the prompt instructs it to answer only from your indexed content and to capture a lead when it can't.
Is there a free plan?+
Yes — 100 messages a month and one website on the free tier. See pricing for higher limits.